Shipping and Returns
Shipping costs (including legally applicable VAT)
MILAN
COURIER SAME DAY: € 8.5
PICK UP: FREE
ITALY
DHL Express Saver (1-2 days): € 10.00
EUROPEAN UNION
DHL Express Saver (1-2 days): € 20.00
EUROPE (NOT EU) DHL Express Saver (2-3 days): € 20.00
REST OF THE WORLD
DHL Express Saver (4–6days): € 35.00
SAME DAY SHIPPING
If you have made a request for same-day shipping, the order must be placed by 5.00 pm, the order will be delivered within 3 hours after our confirmation.
The service is available from Monday to Friday, excluding public holidays.
Orders placed after 5.00pm will be delivered the next working day.
PICK UP IN STORE
If you have made a collection request in store, you will be contacted by our customer service to agree on the collection methods.
SHIPPING ITALY AND WORLD
Delivery times include order preparation and shipping.
Factors that may delay your item include your location, public holidays, sales periods and whether your item is currently in stock in our warehouse. Please note that depending on your order and country, you will be required to pay local taxes and duties upon receipt of your order, for which WokStore cannot take any responsibility. Refusal to pay these fees will result in the total cancellation of the order. The cost of transport and the cost of customs clearance associated with a cancellation will be deducted from the refunded amount.
Import duties / customs tax information
Orders shipped outside Europe* will be subject to an import tax, this tax is calculated by your local customs office. We strongly advise customers to check the tax regulations for their shipping destination before proceeding to payment.
Some countries like the US and Australia will charge customs fees for invoices over a certain amount, for example:
USA: Orders under $800 are exempt from tax
Australia: Orders under $1000 are exempt from tax
Please check this information before checking out.
The Authorities may require further information and payments before releasing the package to the customer. If the customer refuses to provide the requested information / payment, the package cannot be delivered and will be sent back to our warehouse. In this case, customers will be charged a return shipping cost and a rejection fee.
Customs duty is not refunded by WokStore if an order is returned to us.
RETURNS
Items purchased on wok-store can be returned within 14 days of delivery.
To return click here .
All items must be unworn and in their original condition with all original tags and packaging intact in order to be returned.
WokStore reserves the right to refuse returned items that do not meet the required requirements. If your return is rejected, you will be notified by email.
Return shipping costs are not covered by us, if you are interested you can use our paid DHL service by contacting us via email at support@wok-store.com .
RETURNED IN BOUTIQUE
It is possible to make the return or change the size in the boutique within 14 days from the delivery date. The returned products will be examined by the quality service.
The refund of the sums paid for the Products to be returned will take place according to the method by which the payment for the Products was made. If you have made a collection request in store, you will be contacted by our customer service to agree on the collection methods.
REPAYMENT PERIOD
We will process the refund by Wire Transfer within 14 days of receiving the returned goods.
Please note that refunds of payments created via the "Credit Card" method can take up to 30 days to be visible to the end customer.